RETURN REQUEST
You may request the return of a watch within 14 days of receiving it, including the Gemini model purchased to order.
Before returning anything, contact us at info@remora-watches.ch with your order number. We will provide instructions and the return address.
PRODUCT CONDITION
For a change-of-mind return, the watch must be unworn, show no signs of use, and include its protective materials, accessories, documents and original packaging.
Simply setting the time is not a reason to refuse a return. However, engraving, personalisation or an irreversible alteration to the strap excludes a change-of-mind return, subject to applicable mandatory rights.
These conditions do not limit your rights in the event of a defect or lack of conformity.
GEMINI MODEL MADE TO ORDER
Gemini is offered at CHF 580, with full payment when ordering and an estimated delivery time of 12 to 15 weeks after the order.
It benefits from the same 14-day return right after receipt as other watches, under the conditions described above. The fact that it is prepared to order does not in itself constitute personalisation.
To request cancellation before delivery, contact us at info@remora-watches.ch. The request will be reviewed under the conditions agreed at purchase, without limiting your legal rights, particularly in the event of delay or inability to deliver.
DELIVERY AND RETURN COSTS
Delivery is free, with no minimum order value, within Switzerland and abroad to destinations served by Remora Watches.
Any customs duties, import taxes and customs clearance fees remain the customer's responsibility and are not included in free delivery.
The customer pays the cost of a change-of-mind return. We recommend tracked shipping and packaging that protects the watch properly.
In the event of a defect or delivery error attributable to Remora Watches, we arrange the return and cover the corresponding costs. Contact us before shipping to agree on the procedure.
REFUND
After receiving and inspecting the returned product, we inform you of the outcome by email. Any refusal of a refund will include the reasons.
When a return is accepted, the price paid for the product is refunded using the original payment method, unless otherwise agreed. No initial shipping costs are deducted from the refund because delivery is free.
The time for the refund to appear in your account depends on your bank or payment provider.
Amounts paid directly to customs authorities or a carrier for importation are not collected by Remora Watches. Any recovery of those amounts must be requested from the organisation concerned, subject to applicable mandatory rights.
DEFECT, DAMAGE OR DELIVERY ERROR
If your watch has a defect, arrives damaged or does not match your order, contact us as soon as possible at info@remora-watches.ch with your order number and, if possible, photographs.
We will review the situation and arrange the appropriate solution in accordance with your rights: repair, replacement or refund, as applicable.
The 14-day change-of-mind return period does not limit your warranty or conformity rights.
APPLICABLE RIGHTS
This policy describes the return conditions offered by Remora Watches. It does not restrict any mandatory rights you have under applicable legislation.
CONTACT
Remora Watches Jean-Marc Moffa Allée des Prés du Record 47 1040 Échallens, Switzerland info@remora-watches.ch.
Last updated: 21 September 2026