1. Seller and contact
The Remora Watches shop is operated by Jean-Marc Moffa and Olivier Randin, trading under the business name Remora Watches.
Address: Allée des Prés du Record 47, 1040 Échallens, Switzerland. Email: info@remora-watches.ch.
These terms apply to orders placed with Remora Watches. The applicable version is the one communicated at the time of the order.
2. Products and prices
Watch specifications are presented on each product page. Screen settings may cause slight differences in colour rendering.
Prices are in Swiss francs (CHF). The applicable price is the one displayed when ordering. Any additional charges are shown before payment is confirmed.
Delivery is free, with no minimum order value, within Switzerland and abroad to destinations served by Remora Watches.
3. Orders and payment
The customer checks the selected items and their details before confirming the order.
Full payment is required when ordering, using the methods offered at checkout. Confirmation is sent by email.
If Remora Watches cannot fulfil an order, the customer is informed and amounts paid for the affected items are refunded.
4. Gemini orders
The Gemini watch is offered to order at CHF 580. Full payment is made when ordering.
Estimated delivery is 12 to 15 weeks after the order. If a delay is anticipated, Remora Watches informs the customer and provides an updated estimate. The customer's rights in the event of delay remain reserved.
The fact that Gemini is offered to order does not exclude it from the return policy described below.
5. Shipping and delivery
Applicable delivery times are shown on product pages or communicated when ordering. The specific Gemini delivery time is set out in section 4.
The customer must provide an accurate and complete delivery address. If a parcel is damaged, lost or not received, they are invited to contact info@remora-watches.ch so that Remora Watches can take the necessary steps.
For deliveries outside Switzerland, Remora Watches charges no shipping fees. Any customs duties, import taxes and customs clearance fees remain the customer's responsibility and are not included in free delivery.
6. Returns and refunds
Remora Watches accepts returns of unworn watches within 14 days of receipt, including Gemini.
To arrange a return, the customer contacts info@remora-watches.ch with their order number. The watch must be protected for transport.
Return costs are borne by the customer, except in the event of a defect or delivery error attributable to Remora Watches.
After receiving and checking the watch, Remora Watches refunds the price paid for the returned item, using the original payment method where possible.
Conditions relating to unworn watches do not limit the customer's rights in the event of a defect.
7. Defects and warranty
In the event of a defect or lack of conformity, the customer contacts Remora Watches as soon as possible with the order number and details of the problem, including photographs if helpful.
Rights arising from applicable statutory warranty provisions remain reserved. Any additional commercial warranty is specified in the documents accompanying the product.
8. Personal data
Personal data is processed in accordance with the privacy policy accessible from the shop and checkout.
9. Shopify platform
Remora Watches uses Shopify for ecommerce functionality and order processing. The seller and the customer's contact for products, deliveries and returns remain Jean-Marc Moffa and Olivier Randin, trading under the business name Remora Watches.
10. Applicable law
These terms are governed by Swiss law, subject to any applicable mandatory consumer protection provisions.
The competent courts are determined in accordance with applicable legal rules.
Last updated: 21 September 2026