{"id":35795,"date":"2024-01-25T10:47:48","date_gmt":"2024-01-25T09:47:48","guid":{"rendered":"https:\/\/remora-watches.ch\/?page_id=35795"},"modified":"2024-01-25T10:57:01","modified_gmt":"2024-01-25T09:57:01","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/remora-watches.ch\/en\/conditions-generales-de-vente\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales de vente"},"content":{"rendered":"
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Refund Policy<\/span>
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Our return policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.<\/span><\/p>\n

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.<\/span><\/p>\n

To complete your return, we need a receipt or proof of purchase.<\/span><\/p>\n

Before returning the product, it is mandatory to first contact sales@remora-watches.ch <\/strong>to clarify shipping details.<\/strong><\/p>\n

Refunds<\/strong><\/p>\n

Returns: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or rejected.<\/span><\/p>\n

If your refund is approved, it will be processed and a credit automatically applied to your credit card or original payment method within 14 business days.<\/span><\/p>\n

Order Cancellations: Your refund will be made by crediting your credit card or original method of payment. All transaction fees will be deducted from the refund.<\/span><\/p>\n

Late or missing refunds<\/strong><\/p>\n

If you haven't received a refund yet, first check your bank account again.<\/span><\/p>\n

Then contact your credit card company. It may take some time for your refund to be officially posted.<\/span><\/p>\n

Then contact your bank. There is often a processing time before the refund is posted.<\/span><\/p>\n

If you have done all of this and still have not received your refund, please contact us at sales@remora-watches.ch <\/strong><\/span><\/p>\n

Sale items<\/strong><\/p>\n

Only normal priced items can be refunded. Unfortunately, sale items cannot be refunded.<\/span><\/p>\n

Trades<\/strong><\/p>\n

Nous ne rempla\u00e7ons les articles que s\u2019ils sont d\u00e9fectueux ou endommag\u00e9s.  Si vous souhaitez l\u2019\u00e9changer contre le m\u00eame article, envoyez-nous un courriel \u00e0 sales@remora-watches.ch<\/strong><\/span><\/span><\/p>\n

Shipping<\/strong><\/p>\n

To return your product, it is obligatory to first contact sales@remora-watches.ch<\/strong> to clarify shipping details.<\/span><\/p>\n

Please note that shipping costs for returning the product are your responsibility. <\/span><\/p>\n

You return the watch on your own, and therefore we will refund you the full amount of the product(s).<\/span><\/p>\n

The delivery time for your exchanged product may vary depending on your location.<\/span><\/p>\n

VAT refund<\/strong><\/p>\n

Pour les clients situ\u00e9s en dehors de la Suisse, de la France, de l\u2019Autriche ou de l\u2019Allemagne, REMORA Watches rembourse le prix d\u2019achat hors TVA en cas de retour d\u2019une montre. Il est de la responsabilit\u00e9 du client d\u2019obtenir le remboursement de la TVA. Veuillez contacter votre douane locale pour plus d\u2019informations.<\/span><\/p>\n

Pour les clients en Suisse, en Autriche, en France et en Allemagne, le client est g\u00e9n\u00e9ralement responsable du remboursement de la TVA. Cependant, REMORA Watches peut prendre en charge la r\u00e9clamation si une procuration correspondante est d\u00e9livr\u00e9e et payer le montant total au client.<\/span><\/p>\n

Guarantee<\/strong><\/p>\n

Avant d\u2019\u00eatre exp\u00e9di\u00e9es, toutes les montres sont tr\u00e8s soigneusement inspect\u00e9es par le contr\u00f4le de qualit\u00e9 de REMORA Watches afin de s\u2019assurer qu\u2019elles fonctionnent parfaitement et qu\u2019elles r\u00e9pondent aux normes de qualit\u00e9 les plus \u00e9lev\u00e9es.<\/span><\/p>\n

Toutes les montres propos\u00e9es \u00e0 la vente sur ce site sont couvertes par la garantie internationale de 24 mois de REMORA Watches contre tout d\u00e9faut de fabrication.<\/span><\/p>\n

If your watch meets the warranty criteria listed here, claims may be processed. If your watch meets the warranty criteria listed here, claims may be processed.<\/strong> sales@remora-watches.ch<\/strong><\/b><\/span> and describe the problems with your watch.<\/strong><\/span><\/p>\n

Warranty claims are only considered if you provide valid proof of purchase. The following documents will be accepted as proof of purchase: An official warranty card, the original receipt or delivery document, a bank or credit card payment slip.<\/span><\/p>\n

Crystals, bracelets and buckles are warranted against manufacturing defects only, and not against excessive force, improper handling or normal wear and tear. Warranty claims are not valid in the following cases: i) damage related to transport and delivery, ii) damage related to normal wear and use, iii) damage due to humidity, iv) damage related to mistreatment not in accordance with the user manual, v) damage related to unauthorized service or repair.<\/span><\/p>\n

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Politique d’exp\u00e9dition<\/span><\/b>
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Generally, delivery times are between 5 and 15 days, unless otherwise stated in the offer. Delivery times are provided for informational purposes only and are not binding. Depending on the country of delivery, it may take longer, particularly due to customs controls. Remora Watches will not be responsible for any delays due to an extension of the delivery time.<\/p>\n
Shipping costs are free.<\/strong><\/p>\n
Products will be shipped worldwide, with insurance and tracking information. We are not responsible for import permit fees and\/or other charges that couriers may add.<\/p>\n
The customer is responsible for any import customs duties, VAT, or any related taxes applicable in their country and should be aware of them before purchasing (customers from the European Union included; Switzerland is not part of the European Union). We ship our watches from Switzerland. <\/span><\/p>\n
In the event that the product cannot be delivered due to the customer's fault, the return and resend costs will be borne by the customer. In the event of cancellation of the purchase, the refund will be made after deduction of delivery costs and any other costs that Remora Watches had to bear in connection with the return of the product.<\/p>\n
In case the product could not be delivered due to customer's non-payment of customs fees, permit fees due to remote area or out of town or if customs refuses the product for any reason whatsoever, Remora Watches has the right to cancel the order. All payments made will be refunded, less delivery costs and all other costs that Remora Watches had to bear in connection with the return of the product.<\/p>\n
Some shipping restrictions may apply due to certain national regulations. Before ordering, the customer must ensure that there are no shipping restrictions in their country. Remora Watches is not responsible for any delivery issues due to national restrictions. If delivery is not possible due to national restrictions, the order will be canceled. The price will be refunded less shipping and other charges. Remora Watches does not deliver to PO boxes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"
Politique de remboursement Notre politique de retour dure 14 jours. Si 14 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons malheureusement pas vous proposer un remboursement ou un \u00e9change. Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que celui dans lequel vous l\u2019avez re\u00e7u. Il […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35795","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/remora-watches.ch\/en\/wp-json\/wp\/v2\/pages\/35795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/remora-watches.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/remora-watches.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/remora-watches.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/remora-watches.ch\/en\/wp-json\/wp\/v2\/comments?post=35795"}],"version-history":[{"count":11,"href":"https:\/\/remora-watches.ch\/en\/wp-json\/wp\/v2\/pages\/35795\/revisions"}],"predecessor-version":[{"id":35806,"href":"https:\/\/remora-watches.ch\/en\/wp-json\/wp\/v2\/pages\/35795\/revisions\/35806"}],"wp:attachment":[{"href":"https:\/\/remora-watches.ch\/en\/wp-json\/wp\/v2\/media?parent=35795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}